Myths about working with a managed service provider (MSP) are pervasive. However, like most myths, few are based on reality. But that doesn’t prevent companies from worrying that they may be true, causing them to bypass exceptional solutions that could boost operational efficiency, lower costs, and provide numerous other benefits.
By addressing the concerns head-on, it’s possible to get an accurate picture of what MSPs are and what they provide. Here is a look at some of the most common myths about working with an MSP, countered with a dose of reality.
MSPs Don’t Care About Your Company
Many people believe that an MSP sees a client company as just a number. The assumption is that, as an outside provider, an MSP doesn’t care about the success of your organization.
In reality, a reputable MSP views themselves as a partner of your company. It becomes genuinely invested in your growth and development, assisting with enhancing operational efficiency while reducing costs.
Additionally, an MSP wants to support your company culture. Their goal is to create a better environment for internal employees, contingent workers, and managers. By alleviating burdens associated with recruitment and hiring, the MSP aims to make a real difference.
MSPs Are Too Expensive
It isn’t uncommon for companies to assume that MSPs come with incredibly high price tags. However, they often overlook how the cost of partnering with an MSP compares to their current spending, leading to an incorrect assumption.
While partnering with any provider does mean adding a cost, the savings most companies experience from working with an MSP typically outweigh the expense. Along with cost reductions in areas like recruitment, candidate screening, onboarding, and training, employee-related financial risk also declines dramatically.
Plus, an MSP takes work off the plates of your internal team. This allows your permanent workforce to refocus their attention on core duties and profit-driving activities. Together, this can make using an MSP the more cost-effective approach, all while reducing stress levels and internal workloads.
MSPs Take Full Control Away from You
Some companies assume that partnering with an MSP means giving up control of that operational area. In reality, that isn’t the case. Control over your organization always stays fully in your hands, ensuring your needs, priorities, and preferences always come first.
When you partner with an MSP, you get to specify the nature of the partnership. You can set limits on what the MSP can do without approval, set clear expectations, define the scope, and create a robust service agreement. That way, the partnership works how you’d like it to, ensuring you maintain the right level of control at all times.
MSPs Will Butt Heads with Internal Employees
Some companies worry that bringing in an MSP will create conflict. They may believe that their internal staff and MSP will butt heads, leading to additional strife.
In reality, an MSP can be a boon for your internal team. It can take on responsibilities that are overwhelming your staff, allowing them to focus on critical responsibilities while reducing overall stress.
Ultimately, the MSP will complement your internal employees, providing them with the support they don’t have currently. In turn, cumulative productivity can rise, leading to better outcomes for all.